These Terms of Service (“Terms”) govern all engagements between Luminfra (“we,” “us”) and the client (“you”) for infrastructure and operations support services. By engaging Luminfra for any task, retainer, or consulting service, you agree to these Terms. If you do not agree, do not engage our services.

1. Services

Luminfra provides infrastructure and operations support services including but not limited to server administration, WordPress support, DNS and email configuration, site migrations, security advisory, and monitoring. Services are delivered either as scoped standalone tasks or as ongoing monthly retainer engagements.

The specific scope, deliverables, and pricing for each engagement are defined at the time of agreement — either through a task description and invoice or a retainer agreement. These Terms apply to all engagements unless a separate written agreement explicitly supersedes them.

2. Payment

Standalone tasks. Payment is due in full before work begins. Luminfra will not commence a task until payment has been received and confirmed. Invoices are valid for 7 days from issuance.

Retainer engagements. Retainer fees are billed monthly in advance. The billing cycle begins on the date the retainer agreement is executed and recurs on that date each month. Coverage, monitoring, and task credits are active for the billing period in which payment is received.

Late payments. Invoices not paid within 7 days of the due date are subject to a $25 flat late fee. Balances remaining unpaid after 14 days will accrue interest at 1.5% per month (18% per annum) on the outstanding amount. Luminfra reserves the right to suspend active services, including monitoring and retainer coverage, until outstanding balances are resolved.

Refunds. All payments are non-refundable. For standalone tasks, if work has not yet begun and the engagement is cancelled by the client, a credit may be issued at Luminfra’s discretion. Once work has commenced, no refunds will be issued.

3. Retainer cancellation

Either party may cancel a retainer engagement with 30 days written notice. Notice must be delivered via email to the address on file for the engagement.

The retainer remains active and billable through the end of the notice period. No refund or proration will be issued for the final billing month if the cancellation date falls mid-cycle. Unused task credits do not carry over and are forfeited at cancellation.

Luminfra reserves the right to terminate a retainer immediately and without notice in cases of non-payment, violation of these Terms, or conduct that makes continuation of the engagement untenable.

4. Scope and changes

Work performed by Luminfra is limited to the scope agreed upon at the start of each engagement. Requests that fall outside the defined scope — including additional tasks, systems, or requirements not present at the time of agreement — will be quoted and invoiced separately.

Luminfra will notify the client before proceeding with any work that would incur additional charges. No out-of-scope work will be billed without prior acknowledgment from the client.

5. Client responsibilities

The client is responsible for providing accurate information, timely access to systems and credentials required to perform agreed work, and prompt responses when Luminfra requires clarification or approval to proceed. Delays caused by the client’s failure to provide access or respond may affect delivery timelines without constituting a breach by Luminfra.

The client is responsible for maintaining current, verified backups of all data, files, databases, and configurations prior to any work being performed by Luminfra. Luminfra strongly recommends that backups be confirmed functional — not merely present — before work begins on any production system.

The client is responsible for ensuring they have the legal right and authority to grant Luminfra access to any systems, accounts, or data provided during the engagement.

6. Intellectual property

Upon receipt of full payment for an engagement, all work product and deliverables produced specifically for the client become the property of the client. Luminfra retains a non-exclusive license to use work product during the active engagement period for the purposes of performing the agreed services.

Luminfra retains ownership of any pre-existing tools, frameworks, methodologies, or general-purpose code used in delivering services. Client ownership of deliverables does not extend to these underlying components except as required to use the deliverable as intended.

7. Limitation of liability

Luminfra’s total liability for any claim arising out of or related to an engagement — regardless of the form of the claim — is limited to the total fees paid by the client for the specific engagement giving rise to the claim. In no event will Luminfra be liable for indirect, incidental, consequential, or punitive damages.

Luminfra is not liable for service interruptions, data loss, or failures caused by third-party providers including but not limited to hosting companies, domain registrars, DNS providers, CDN services, email providers, or any other external infrastructure outside of Luminfra’s direct control.

Luminfra is not liable for data loss of any kind. The client’s responsibility to maintain current backups as described in Section 5 is a material condition of this agreement. Luminfra’s SLA accountability provisions — where applicable under a retainer agreement — are defined separately in that agreement and do not expand the liability limits set forth in this section.

8. Warranties and disclaimers

Luminfra warrants that services will be performed in a professional manner consistent with reasonable industry standards. Luminfra does not warrant that services will be uninterrupted, error-free, or that any particular outcome will result from the work performed.

All services are provided “as is” and “as available.” Except as expressly stated in these Terms or a separate retainer agreement, Luminfra makes no warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

9. Governing law

These Terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any disputes arising under or related to these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in Georgia.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

10. Changes to these Terms

Luminfra may update these Terms from time to time. When changes are made, the effective date at the top of this page will be updated. For active retainer clients, material changes will be communicated via email with at least 14 days notice before taking effect.

Continued use of Luminfra services after updated Terms take effect constitutes acceptance of those Terms.

11. Use of AI-assisted tools

Luminfra may use AI-assisted tools in the course of delivering services. This includes using AI tools to support diagnosis, analysis, documentation, and problem-solving, as well as AI-driven components within security and monitoring systems used on behalf of clients.

Diagnostic information such as error logs, configuration details, and system output submitted to AI tools may incidentally contain client identifiers such as domain names. Luminfra does not submit credentials, payment information, or personally sensitive client data to external AI tools.

All decisions arising from AI-assisted analysis are reviewed and acted upon by Luminfra. AI tools are used to support human judgment, not replace it.